The telecom sector is currently witnessing a rapid rise in competition amongst the telecom operators. This is directly affecting profitability and growth. Another important impact is the decline in average revenue per unit. Telecom operators are therefore under constant pressure to manage their capital expenditures in network deployment to reduce their operating costs.
The Telecom sector is heavily depending on IT service providers to help achieve their goals and ambitions. These services, offered by IT-service providers, enable the operators to run their operations more competently and to deliver their business services efficiently and effectively. Moreover, IT services enable operators to understand customer expectations and thus reduce customer churn by enhancing the quality of customer service.
The Telecom IT-services market offers a wide variety of solutions such as customer relationship management, mobile commerce, enterprise mobility, network management, supply chain management, operations support system, and business support systems. More-over international mergers and acquisitions make the telecom sector a very complex and dynamic digital universe.
Customers change their Telecom supplier in the blink of an eye, new generations of users have unprecedented qualitative and functional expectations. The value-for-money must be guaranteed and constantly improved to maintain competitively.
In this world, the importance of quality assurance is of business importance. Every day… even every minute. Our Telecom expertise is delivered by a comprehensive team of seasoned consultants and thought leaders specialized in automation, implementation and also ‘simply’ effective and efficient testing.